KMV Transportation
KMV Transportation
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    • Home
    • Instant Quote & Booking
    • Client Login/Register
    • KMV Passenger App
    • Read our Reviews!
    • FAQ
    • About Us
    • Flat Rate Price List
    • Terms & Conditions
    • Privacy Policy
Client Login/Register
  • Home
  • Instant Quote & Booking
  • Client Login/Register
  • KMV Passenger App
  • Read our Reviews!
  • FAQ
  • About Us
  • Flat Rate Price List
  • Terms & Conditions
  • Privacy Policy
Client Login/Register

Frequently Asked Questions

Please call or text us at (313)-425-6870 OR  kevin@kmvtransportation.com if you cannot find an answer to your question.

We recommend making a reservation at least 24 hours in advance to ensure availability. The schedule is first-come, first-served.


It's actually pretty simple. If your reservation is a trip TO or FROM DTW (Detroit Metropolitan Airport), there are FLAT RATES for every city within ten (10) counties immediately surrounding Metro Detroit. Click HERE to view our current Flat Rate Price List.


If your reservation is NOT a trip TO or FROM DTW, it will be billed hourly. ALL non-DTW reservations are billed hourly. Our current hourly rates are $75.00 per hour, with a three (3) hour minimum booking. If you require a booking lasting longer than 8 hours, please be aware overtime rates begin after 8 hours. Any time billed after 8 hours will be $125.00 per hour, with a maximum 12 consecutive hours in one reservation.


Please note there is a $10 Pickup Fee for PICKUPS ONLY from DTW.


EARLY PICKUP


For any reservation with a pickup time between 12:00 Midnight - 5:00 AM EST, there is an additional $20 Early Pickup Fee.


EXTRA STOPS


There is an additional $20 charge for Extra Stops between your Pickup and Final Drop-off locations.  If management determines your stop is too far off-route or out of the way of your Final Destination, additional fees may apply. A good rule of thumb is, if the stop would be generally considered to be "on the way" to your Final Destination, there will not be any additional fees over and above the $20 Extra Stop Fee.


We do NOT charge per passenger, per mile, or for additional passengers or luggage.


Yes, we absolutely serve other major airports in the Southeastern Michigan area. We serve: LAN (Lansing), FNT (Flint Bishop), MBS (Saginaw), PTK (Oakland County Int'l/Pontiac), YIP (Willow Run), and DET (Detroit City Airport/Coleman A. Young).


Reservations TO or FROM these satellite airports is a CUSTOM QUOTE REQUEST, and will be determined on a case-by-case basis. In most cases, management will bill the trip as Hourly.


Currently, all reservations require a valid debit or credit card to be held on file to confirm your reservation. Your card will not be charged until your ride is complete, unless you cancel or modify your reservation less than forty-right (48) hours prior to your pickup time, or your selected payment method is CASH, VENMO, CASH APP, or ZELLE. We do not charge a deposit unless you are paying CASH, VENMO, CASH APP, or ZELLE for your reservation. For CASH, VENMO, CASH APP, and ZELLE reservations there is a $50.00 deposit required by credit or debit card.


We currently accept all major credit and debit cards online and in the vehicle. We also accept Cash, Venmo, Cash App and Zelle. For CASH, VENMO, CASH APP, and ZELLE customers, a $50 Deposit is required charged to a major credit or debit card. For more details, see the FAQ section above this titled "Do I have to pay a deposit? How does payment work?"


We never automatically charge any client for gratuity. Obviously tipping is always appreciated, but we are adamant the client not feel any pressure to do so.


Some clients may wish to have a specified amount or percentage of gratuity automatically added to some or even all of their reservations. Contact management at (313)-425-6870 to arrange this, or any custom pricing arrangement.


Those airlines are located in the McNamara Terminal at DTW Airport. For DOMESTIC ARRIVALS into McNamara Terminal, your Chauffeur will either:


Meet you in Baggage Claim. Your Chauffeur will be waiting for you as you exit the secure area of the terminal into Baggage Claim. You will see a line-up of different Drivers holding signs and tablets with their clients' names on them. Just look for your name. Your Chauffeur will go with you to collect any checked luggage, then escort you to the vehicle.


OR


Your Chauffeur will meet you CURBSIDE, directly outside the Domestic Arrivals Doors. Usually the client and Chauffeur will agree on a Door Number to meet at (Door 1, Door 2, Door 3, etc).




FOR INTERNATIONAL ARRIVALS AT MCNAMARA TERMINAL:


Your Chauffeur will either:


Meet you as you exit US Customs into the International Arrivals Lobby. You will claim your checked luggage BEFORE you enter the Arrivals Lobby. Your Chauffeur will be waiting for you as you exit the secure area of the terminal into the lobby. You will see a line-up of different Drivers holding signs and tablets with their clients' names on them. Just look for your name. Your Chauffeur will escort you to the vehicle.


OR


Your Chauffeur will meet you CURBSIDE, directly outside the International Arrivals Doors. Usually the client and Chauffeur will agree on a Door Number to meet at (Door 1, Door 2, Door 3, etc).


NOTE: THE INSIDE/OUTSIDE PICKUP OPTION IS A REQUEST. IT IS ENTIRELY THE DRIVER'S DISCRETION WHETHER TO PICK UP INSIDE TERMINAL OR CURBSIDE. WE WILL TRY TO HONOR YOUR PREFERENCE. IF A DRIVER CANNOT HONOR YOUR PREFERENCE, THEY WILL CONTACT YOU WITH ACCURATE PICKUP INSTRUCTIONS. THERE IS NO DIFFERENCE IN PRICE BETWEEN AN INSIDE TERMINAL OR CURBSIDE PICKUP.


ALL AIRLINES other than Delta, KLM, Air France, and Aero Mexico are located in the Warren C. Evans, or North Terminal at DTW Airport. For DOMESTIC & INTERNATIONAL ARRIVALS into Evans/North Terminal, your Chauffeur will either:


Meet you in Baggage Claim. Your Chauffeur will be waiting for you as you exit the secure area of the terminal into Baggage Claim. You will see a line-up of different Drivers holding signs and tablets with their clients' names on them. Just look for your name. Your Chauffeur will go with you to collect any checked luggage, then escort you to the vehicle.


OR


Your Chauffeur will meet you CURBSIDE, directly outside the Domestic Arrivals Doors. Usually the client and Chauffeur will agree on a Door Number to meet at (Door 1, Door 2, Door 3, etc).


NOTE: THE INSIDE/OUTSIDE PICKUP OPTION IS A REQUEST. IT IS ENTIRELY THE DRIVER'S DISCRETION WHETHER TO PICK UP INSIDE TERMINAL OR CURBSIDE. WE WILL TRY TO HONOR YOUR PREFERENCE. IF A DRIVER CANNOT HONOR YOUR PREFERENCE, THEY WILL CONTACT YOU WITH ACCURATE PICKUP INSTRUCTIONS. THERE IS NO DIFFERENCE IN PRICE BETWEEN AN INSIDE TERMINAL OR CURBSIDE PICKUP.


  • Home
  • Instant Quote & Booking
  • Client Login/Register
  • KMV Passenger App
  • Read our Reviews!
  • FAQ
  • About Us
  • Flat Rate Price List
  • Terms & Conditions
  • Privacy Policy

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